Payment will be taken when your order is ready for pickup. You may see a pending charge on your account when you place your order, followed by an actual charge. This is because payment is not taken until you pick up your order at the store. You will not be charged twice.

If you need to cancel or make any changes to your order, contact the store directly.

You will receive an email notification to let you know it is ready. Processing time will vary depending upon location and order.

Orders are generally ready the same day you place your order online. Should you place your order within 2 hours of the store’s closing, it will not be ready until the following day.

To pick up your order once it’s ready:

• Drive up to the front of the store and call the store’s phone number. Let them know your name, order number and vehicle description.

• An associate will bring out your order and place it in the trunk.

• Please note that inflated balloon orders will be placed next to your vehicle for you to arrange into your car. We do not recommend storing inflated balloons in the trunk of your car.

Your payment will be authorized for the full amount at checkout, but the money will not be taken until your order has been picked in store. Some customers may have varying payment experiences based on store location. If this is the case, you will receive an email detailing further instruction.

You can pick up your order or assign an alternate person to pick it up for you. To add an alternate pickup person, enter the first and last name along with email contact (optional) of the person who will be picking up the order in the "Curbside Pick Up & Delivery" section during checkout.

Please reference your notification email for pickup location details. Drive up to the front of the store and call the store’s phone number.

Your order will be held at the store for 3 calendar days from the time your order is ready for pickup. After 3 days, your order will be automatically cancelled. If you have questions about picking up an order, please contact your selected pickup store and an associate can help you. Store contact information can be found by clicking here or call 1-800-477-4841 to find the store nearest you.

To cancel your order, please contact the store where the order was scheduled for Curbside Pickup. You will need to provide your store pickup order number when calling.

Due to seasonality and peak demand, guaranteeing in-store inventory is difficult. For those items, please visit your local Party City location to view inventory and purchase your items.

Paypal cannot be used for Curbside Pickup orders. Party City accepts: Visa, Mastercard, American Express and Discover.

Yes! You can schedule balloon pick-up 90 days in advance of your party. Please shop Balloons and select the balloon of your choice. When ready, select "Curbside Pickup" for your balloon selection. Once in the pick-up screen, you can choose your store, inflation, delivery date & time (up to 90 days in advance).