Payment will be taken when your order is ready for pickup. You may see a pending charge on your account when you place your order, followed by an actual charge. This is because payment is not taken until you pick up your order at the store. You will not be charged twice.

If you need to cancel or make any changes to your order, contact the store directly.

You will receive an email notification to let you know it is ready. Processing time will vary depending upon location and order.

Orders are generally ready the same day you place your order online. Should you place your order within 2 hours of the store’s closing it will not be ready until the following day. Pickup times may be longer during peak season, such as Halloween.

Please bring:

• Your pickup notification email (either a printout or shown on your mobile device)

• A government-issued ID

Your payment will be authorized for the full amount at checkout, but the money will not be taken until your order has been picked in store. Some customers may have varying payment experiences based on store location. If this is the case, you will receive an email detailing further instructions.

Please reference your notification email for pickup location details. There will be a designated Pickup Counter when you get to the store.

You can change your store location in any of the following ways:

• Click "See availability for ____" or "Pickup at ____" at the top of the page. Make sure "Pickup" is selected, which will reveal the "Edit Store" option.

• Click the "Edit" link next to the stock indicator under any product on a product listing page.

• Click the "Edit" button in the In-Store or Curbside Pickup box on any product description page.

• Click the "Change Store" link under the In-Store or Curbside Pickup option in Cart.

Your order will be held at the store for 3 calendar days from the time your order is ready for pickup. After 3 days, your order will be automatically cancelled. If you have questions about picking up an order, please contact your selected pickup store and an associate can help you. Store contact information can be found by clicking here or call 1-800-477-4841 to find the store nearest you.

To cancel your order, please contact the store(s) where the order was made for pickup. You will need to provide your store pickup order number when calling. Please note balloon orders will not be refunded if cancelled within 48 hours of pick up time.

Due to seasonality and peak demand, guaranteeing in-store inventory is difficult. For those items, please visit your local Party City location to view inventory and purchase your items.

Sorry, Paypal cannot be used for In-Store Pickup orders. Party City accepts: Visa, Mastercard, American Express and Discover.

Yes! You can schedule a balloon pickup order, inflated or not, up to 90 days in advance of your occasion. To do so, select the In-Store or Curbside Pickup option when adding balloons to your Cart. Review your Cart to verify or change your store location, then Continue to Checkout where you'll select a date and time for pickup.